Privacy Policy

PRIVACY POLICY

Last Updated: 31st January 2025

Elyse Music ("we", "us", or "our") operates the Elyse Music brand as well as Love Energy Music and Digital Sound Healing Frequencies (the "Company") and provides digital products, physical products, and related services through our MemberVault account and other platforms. This Privacy Policy explains our policies and practices regarding the collection, use, and disclosure of personal information when you use our Service or purchase products.

We respect your privacy and are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable legislation. We will not use or share your information with anyone except as described in this Privacy Policy.

By using the Service or purchasing products, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect and How We Use It

1.1 Personal Information

When you purchase and use our digital products, services, audio content, and teaching programs on our site/platform or subscribe to our email mailing list, we may collect the following personally identifiable information ("Personal Information"):

• Name
• Email address
• Telephone number (if provided)
• Billing and Shipping Address (for physical products)
• Payment Information (via secure third-party payment processors)
• Details of transactions related to your purchase of physical or digital products

We use this Personal Information to:

• Process and fulfill orders (including shipping physical products)
• Provide customer support
• Deliver digital content and services
• Communicate with you about updates, promotions, or relevant information related to our offerings, where you have consented to receive such communications

Please note that for email subscribers, we typically only require your name, email address, and country of residence.

1.2 Log Data and Cookies

We collect information that your browser sends whenever you visit our Service ("Log Data"). This may include:

• Your computer’s Internet Protocol (IP) address
• Browser type and version
• Pages visited on our Service
• Date and time of your visit
• Time spent on those pages

This Log Data helps us understand how users interact with our website and allows us to improve the functionality of the Service.

We use cookies to enhance your experience on our website. Cookies are small text files that store information about your browsing activities. You can instruct your browser to refuse cookies or to notify you when a cookie is being sent. However, some parts of our Service may not function properly without cookies.

2. Third-Party Service Providers

We work with third-party companies to facilitate certain aspects of our Service, including:

• Payment Processors (e.g., Stripe, PayPal) to handle your payment details securely.
• Shipping and Fulfilment Providers to deliver any physical products you purchase.
• Analytics Providers to track and report website traffic and usage.

These third parties have access to your Personal Information only to perform specific tasks on our behalf and are legally obligated not to disclose or use it for other purposes. Where required, we have entered into data processing agreements or similar contracts with these providers to ensure the security of your personal data.

3. Data Retention and Security

We retain your Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law (for example, for tax and accounting obligations). We use strict security measures, including encryption and secure storage systems, to protect your Personal Information.

4. Your Rights

Under UK data protection law, including the UK GDPR, you have the following rights:

• Access: You have the right to request a copy of the Personal Information we hold about you.
• Rectification: You have the right to request correction of any inaccurate or incomplete Personal Information.
• Erasure: You have the right to request deletion of your Personal Information when it is no longer necessary for the purpose for which it was collected, or if you withdraw your consent (where applicable).
• Restrict Processing: You can request that we restrict the processing of your Personal Information in certain circumstances.
• Object to Processing: You can object to the processing of your Personal Information in certain circumstances, such as direct marketing.
• Data Portability: Where legally applicable, you have the right to receive a copy of your Personal Information in a structured, commonly used, and machine-readable format.
• Withdraw Consent: Where we rely on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at elyse@elysemusic.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK if you believe we have not complied with applicable data protection laws.

5. International Data Transfers

If you are located outside the UK, please be aware that your information may be transferred to and processed in the UK or other countries where our service providers or partners operate. We take steps to ensure an adequate level of protection for your data when it is transferred, including the use of appropriate safeguards as required by law.

6. Compliance With Laws

We will disclose your Personal Information if required to do so by law, regulation, or subpoena, or if we believe such action is necessary to comply with applicable laws and regulations.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or in our data processing practices. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your Personal Information.

8. Legal Notice

• Company Information: Elyse G. Rogers, Queens, Manchester, UK owner of Elyse Music and Love Energy Music and Digital Healing Tones.  Email:  elyse@elysemusic.com 

9. Contact Us

If you have any questions, concerns, or would like to exercise your data protection rights, please contact us at:

Email: elyse@elysemusic.com

We are committed to addressing any concerns and will respond within a reasonable timeframe.